Refund Policy

At SWFS, customer satisfaction is our top priority. We are committed to providing quality products and services. However, we understand that sometimes issues may arise, and we are here to help. Below is our comprehensive refund policy:

Eligibility for Refunds

  1. Damaged or Defective Items:

    • If your item arrives damaged or defective, you are eligible for a full refund or replacement. Please contact our customer service team within 14 days of receiving your order, providing photographic evidence of the damage or defect.

  2. Incorrect Items:

    • If you receive an incorrect item, we will provide a full refund or send the correct item at no additional cost. Please contact us within 14 days of receiving your order, and include a photo of the incorrect item and your order number.

  3. Non-Receipt of Items:

    • If you do not receive your order within the estimated delivery time frame, please contact our customer service team. We will investigate the issue and, if necessary, issue a refund or resend the item.

Conditions for Refunds

  • Time Frame: All refund requests must be submitted within 30 days from the date of delivery.

  • Condition of Items: Items must be unused and in the original packaging. We reserve the right to refuse a refund if the items show signs of use or damage not caused by shipping.

How to Request a Refund

  1. Contact Us: Reach out to our customer service team at support@skeletonwatchesforsale.com within the specified time frame. Please include your order number, reason for the refund request, and any supporting documentation (e.g., photos of damaged or incorrect items).

  2. Processing Time: Once your refund request is approved, we will process your refund within 2-5 business days. The refund will be issued to the original payment method.

  3. Return Shipping: In cases where items need to be returned, we will provide you with a prepaid return shipping label. Please ensure the item is securely packaged to prevent damage during transit.

Additional Information

  • Exchanges: If you prefer an exchange over a refund, please let us know. We will arrange for the new item to be shipped to you once we receive the returned item.
  • Order Cancellations: If you wish to cancel your order, please contact us as soon as possible. Orders that have already been shipped cannot be canceled, and the standard refund policy will apply.

We appreciate your understanding and cooperation. Our goal is to make your shopping experience as seamless and satisfying as possible. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.